Privacy Policy

Welcome to the online platform and services provided by Emirates Active Sports Services. We are committed to protecting your privacy and handling your personal data with care and transparency. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our site and services.

Emirates Active Sports Services is the data controller responsible for processing your personal data in connection with this service. Our address is 1502 Vision Tower, Business Bay, Dubai, PO Box 112233, Dubai, UAE.

Data We Collect

We collect personal data that you provide directly to us when you register for our services, sign up for programs, classes, or workshops, make inquiries, or interact with our online platform. This data may include:

  • Contact information such as your name, email address (where applicable for service-related communications you initiate), and phone number (where applicable).
  • Account information such as username and password.
  • Payment information required to process transactions for our services.
  • Information about your service preferences and fitness goals.
  • Health and fitness information, including injury history, fitness levels, and relevant medical conditions, which is necessary for providing personalized coaching and training programs. We will seek your explicit consent to collect and process this sensitive data.
  • Any other information you choose to provide when communicating with us or using our services.

We also automatically collect certain information when you visit our site or use our online platform, including:

  • Your IP address, browser type, and operating system.
  • Details about your usage of our site, such as the pages you visit, the links you click, and the time and date of your visits.
  • Information collected through cookies and similar tracking technologies to enhance your user experience and analyze site usage.

How We Use Your Data

We use the data we collect for various purposes, primarily to provide and improve our sports and fitness services. These purposes include:

  • To provide, operate, and maintain our coaching programs, training sessions, classes, and workshops.
  • To process your registrations and payments for our services.
  • To communicate with you about your account, services you have requested, and updates.
  • To personalize your training plans and coaching based on your fitness goals and health information (with your explicit consent for sensitive data).
  • To improve our services, develop new programs, and understand how users interact with our platform.
  • To respond to your inquiries and support requests.
  • To send you promotional materials or information about our services and events where you have given consent.
  • To detect, prevent, and address technical issues and security incidents.
  • To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We generally rely on the following:

  • The necessity of processing for the performance of a contract with you (e.g., to provide the training or coaching services you signed up for).
  • Your consent (e.g., for processing sensitive health data or sending marketing communications). You can withdraw consent at any time.
  • Our legitimate interests (e.g., improving our services, preventing fraud, ensuring the security of our platform), provided these interests are not overridden by your data protection rights.
  • Compliance with legal obligations (e.g., for tax or regulatory purposes).

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

  • With service providers who perform functions on our behalf, such as payment processing, IT and hosting services, and customer support. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
  • With your explicit consent, particularly for sharing specific health or performance data with other professionals involved in your care or training, if applicable.
  • In response to legal process, such as subpoenas, court orders, or legal requests from authorities, or to comply with applicable laws.
  • To protect our rights, property, or safety, and the rights, property, or safety of our users or others.
  • In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your use of our services, to satisfy any legal, accounting, or reporting requirements, or to resolve disputes.

Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have certain rights regarding your personal data. These rights may include:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request erasure of your personal data in certain circumstances.
  • The right to request restriction of processing of your personal data.
  • The right to object to the processing of your personal data.
  • The right to data portability, allowing you to receive your data in a structured, commonly used format.
  • The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please submit a written request to us at the physical address provided below. We may need to verify your identity before fulfilling your request.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at:

Emirates Active Sports Services
1502 Vision Tower, Business Bay
Dubai, PO Box 112233
Dubai, UAE